Five Tips To Help You Be More Successful On The Phone When Speaking To An MLM Lead.
Alright, you're so anxious about this MLM lead that your heart is pounding out of your chest and you're gnawing on your pen cap like a dog on a bone. The big sale, this is one you don't want to lose. However, when the phone stops ringing and you hear a "hello," you realize that you've swallowed the pen cap and are now turning blue. Hmmm. Bye Bye MLM lead. Bad set of nerves you've got there. That's alright. There are some tips that can help improve your MLM phone skills. If you've never done this before, or even if you've done it a million times. Everyone can learn something to help them out with their MLM skills.
The first thing you should do BEFORE you are actually on the phone, is anticipate the other person's answers and know how you're going to respond. If Mary is selling cosmetics and she's on the phone with Lisa, a potential buyer, especially a big one, she doesn't want to get caught off guard. Think about this. Mary has been talking to Lisa about a lipstick that costs thirty dollars. She's so sure she's going to get this sale that she's practically writing out the receipt now. Suddenly Lisa says, "Gee Mary, I'd really like that lipstick but I don't think my husband would be happy with me spending thirty dollars on it. Do you have one that's a bit cheaper?" Well, Mary's product book is closed, under the half written sales receipt, so she's stumbling around trying to get to the lipstick page, muttering under her breath. Lisa feels embarrassed and quickly mutters a "Sorry I have to go, dinner's burning."
You never want to be stuck with your tongue hanging out because you didn't think about 'what if (s)he says this?' If need be, practice with a friend and encourage them to blindside you with certain questions or comments so you'll have a good idea of how to respond.
Another thing you want to be sure of is that you are knowledgeable about what you're discussing. Okay, you probably guessed that one, but I mean really knowledgeable. If your big lead asks a question and you have no idea what the answer is, boy aren't you going to be kicking your own backside later. This time instead of asking about the cheaper lipstick, Lisa says, "Mary, I'd really like to have that lipstick but can you tell me if it has any petrolatum in it because I'm highly allergic." Hmmm. Mary's jaw is sitting on the floor because how should she know what the lipstick has in it. Sadly, Mary's muttering again while she's trying to find something in her little book about petrolatum and Lisa quietly decides she'll stick to her old brand of petrolatum free lipstick.
Make sure you know all you can about the subject you'll be discussing. If you truly don't know the answer to something be quick to refer the person to someone who does know, or offer to get the information and get back to them quickly.
Another tip I have for you is to be flexible. Sounds easy enough, right? People these days are extremely busy and quite simply don't have a lot of time. Be prepared to make changes in your schedule to accommodate your big lead's needs. If you have a meeting with one person that can easily be changed so that you can meet with another person that absolutely has to see you today, then do it. They will appreciate that you understand that their time is valuable.
Last but not least, smile and remember that the person on the other line is just that, a person. With these tips, it should be smooth sailing from here on.
Yoshi Kundagawa is a freelance journalist. He writes about entrepreneurs, mlm and network marketing. You can read his articles about mlm phone skills, at his blog: http://www.ilovemlm.com/blog/?p=3Esther Blog56185
Esmeralda Blog87169
The first thing you should do BEFORE you are actually on the phone, is anticipate the other person's answers and know how you're going to respond. If Mary is selling cosmetics and she's on the phone with Lisa, a potential buyer, especially a big one, she doesn't want to get caught off guard. Think about this. Mary has been talking to Lisa about a lipstick that costs thirty dollars. She's so sure she's going to get this sale that she's practically writing out the receipt now. Suddenly Lisa says, "Gee Mary, I'd really like that lipstick but I don't think my husband would be happy with me spending thirty dollars on it. Do you have one that's a bit cheaper?" Well, Mary's product book is closed, under the half written sales receipt, so she's stumbling around trying to get to the lipstick page, muttering under her breath. Lisa feels embarrassed and quickly mutters a "Sorry I have to go, dinner's burning."
You never want to be stuck with your tongue hanging out because you didn't think about 'what if (s)he says this?' If need be, practice with a friend and encourage them to blindside you with certain questions or comments so you'll have a good idea of how to respond.
Another thing you want to be sure of is that you are knowledgeable about what you're discussing. Okay, you probably guessed that one, but I mean really knowledgeable. If your big lead asks a question and you have no idea what the answer is, boy aren't you going to be kicking your own backside later. This time instead of asking about the cheaper lipstick, Lisa says, "Mary, I'd really like to have that lipstick but can you tell me if it has any petrolatum in it because I'm highly allergic." Hmmm. Mary's jaw is sitting on the floor because how should she know what the lipstick has in it. Sadly, Mary's muttering again while she's trying to find something in her little book about petrolatum and Lisa quietly decides she'll stick to her old brand of petrolatum free lipstick.
Make sure you know all you can about the subject you'll be discussing. If you truly don't know the answer to something be quick to refer the person to someone who does know, or offer to get the information and get back to them quickly.
Another tip I have for you is to be flexible. Sounds easy enough, right? People these days are extremely busy and quite simply don't have a lot of time. Be prepared to make changes in your schedule to accommodate your big lead's needs. If you have a meeting with one person that can easily be changed so that you can meet with another person that absolutely has to see you today, then do it. They will appreciate that you understand that their time is valuable.
Last but not least, smile and remember that the person on the other line is just that, a person. With these tips, it should be smooth sailing from here on.
Yoshi Kundagawa is a freelance journalist. He writes about entrepreneurs, mlm and network marketing. You can read his articles about mlm phone skills, at his blog: http://www.ilovemlm.com/blog/?p=3Esther Blog56185
Esmeralda Blog87169
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